Q Do you take custom orders? A Due to the large quantity of furniture we produce, we do not take custom orders. However, we do have a wide variety of styles in our dynamic product line. To find a style that will complement your home, you may want to visit a local HomeStore or dealer. Q Can I make changes to my order? A If you want to make any changes to your order, e-mail us or telephone us for free on 562-696-2999 for further assistance. We will do our best to help. Early alterations within a few days aren’t usually a problem. However, once the goods are in production with the manufacturer we are bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted. Q What can lead to cancellation of my order? A When a product is rejected in our Quality Check process. When the product stock is exhausted with our vendors. When our logistic partners are unable to deliver to the desired delivery location. Q What if the packaging of the product is damaged upon delivery? A If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability. Q How long does it take to receive a refund? A We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by furniturestorela.com, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds. Q If I order online, can I pick up at Store? A
Q My delivery never arrived. A We are sorry that your delivery did not arrive on time. Please provide your order number to our Customer Care team for additional assistance regarding this matter:562-696-2999Sorry for any inconvenience. Q Could I request online chat? A Yes, at the bottom of this box there should be a "chat" tab. Please allow reasonable time for a response. If we are not currently available, please email us at firstname.lastname@example.org. We do our best to respond in a timely manner.